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[Free] Windows Computer Basics for End Users and Helpdesk Staff

This course assumes that you have some previous knowledge on how to use a computer and covers the basic IT issues that can come up in a company on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:

Physical Checks
When Your PC is Slow
Identify Your Operating System
Hostnames and IP address
Monitor Settings Overview
À qui ce cours s'adresse-t-il ?
  • People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
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